Buy "Wealth" METALS (Pays Monthly Interest Income) Gold, Silver, Copper, ZINC
Buy "Wealth" METALS (Pays Monthly Interest Income) Gold, Silver, Copper, ZINC
Terms and Conditions
LAST MODIFIED DATE: January 1, 2025.
Overview
These terms and conditions (the “Terms and Conditions”) govern and apply to anyone accessing, using, or placing an order to purchase from or to sell to us on or through the Chicago Wealth Metals Xchange website, toll-free telephone numbers, mobile sites or applications, or any other services (collectively, the “Services”), whether as a guest or customer account holder, or any time you interact with us. These Terms and Conditions apply to any use of the Services and are entered into by and between you, personally and, if applicable, on behalf of the company or organization for whom you are using the Services (“you” or “your”) and Chicago Wealth Metals Xchange (“CWMX ,” “we,” “us,” or “our”). These Terms and Conditions apply to all orders, all sales, and all purchases made through the Services (“Transactions”).
If you choose to continue to use or access the Services after having the opportunity to read these Terms and Conditions, you are indicating your acceptance of the Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use the Services. You will be unable to place an order without express consent to these Terms and Conditions. For information on how we process and protect your personal data, please review our Privacy Policy.
IMPORTANT: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY, INCLUDING THE MANDATORY ARBITRATION PROVISION IN SECTION 18, WHICH REQUIRES THAT CERTAIN CLAIMS BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT ON A CLASS-WIDE OR CONSOLIDATED BASIS, WITH EXCEPTIONS. YOU AGREE TO WAIVE YOUR RIGHTS TO PARTICIPATE IN A JURY TRIAL OR ANY COURT PROCEEDINGS OR IN CLASS ACTIONS OF ANY KIND. IF YOU DO NOT AGREE TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 18.
ALL CUSTOMER CANCELLATIONS AND RETURNS ARE SUBJECT TO A MARKET LOSS FEE AS SET FORTH IN SECTION 8.
THE SERVICES ARE NOT INTENDED FOR USE OR ACCESS BY ANYONE UNDER THE AGE OF 18. IF YOU ARE UNDER THE AGE OF 18, YOU MAY NOT USE OR ACCESS THE SERVICES, ENGAGE IN TRANSACTIONS, OR PROVIDE US WITH ANY PERSONAL DATA. YOU MAY NOT USE THE SERVICES AND MAY NOT ACCEPT THESE TERMS AND CONDITIONS IF (1) YOU ARE NOT OF LEGAL AGE TO FORM A BINDING CONTRACT WITH US, OR (2) YOU ARE A PERSON BARRED FROM RECEIVING THE SERVICES UNDER THE LAWS OF THE JURISDICTION IN WHICH YOU ARE RESIDENT OR FROM WHICH YOU USE THE SERVICES. THE SERVICES ARE INTENDED FOR RESIDENTS OF THE UNITED STATES ONLY.
1. Account Creation and Information
You may search for or view products from the CWMX Services as a guest, or you may register an account with us. You may be required to establish an account prior to utilizing or obtaining certain Services or engaging in certain Transactions. To create an account, you must be eighteen (18) years of age or older. If you use the Services or conduct a Transaction on behalf of a company or other organization, then you are entering into these Terms and Conditions on behalf of yourself and such company or organization, and you warrant and represent that you have the legal authority to bind such company or organization to these Terms and Conditions. If you do not meet the foregoing eligibility requirements, you must not access or use the Services or engage in a Transaction.
If you create an account with us or engage in a Transaction, we will request that you submit certain personal data about yourself, including, but not limited to, your first and last name, company name, email address, telephone number, mailing address, billing address, shipping address, credit card type, credit card number, credit card expiration date, and credit card security code. Credit card information is not always required when engaging in a Transaction; however, credit card information is required when paying by credit card, and at times to confirm and lock in a Transaction made through certain payment types, such as by bank wire, ACH/eCheck, personal check, certified check, cashier’s check, or money order. You may also be asked to provide credit card information when you engage in a Sell-To-Us Transaction, as more fully described in Section 7.
We may also gather certain types of non-personal data about your visit to protect the security of our customers, the Services, or to make our products more beneficial to you. All information that we gather from you will be governed by our Privacy Policy. We reserve the right to use information regarding your use of the Services, account registration, and any other personal data provided by you in accordance with our Privacy Policy and our SMS Terms and Conditions. In the event of a conflict between any provision of these Terms and Conditions and our Privacy Policy, the provisions of our Privacy Policy shall prevail and control.
You have a duty to ensure the information you provide through your account is truthful, current, complete, and accurate. You understand and agree you have an ongoing duty to update and keep current the information provided through your account if and when such information changes. You are prohibited from creating an account that impersonates another person, contains offensive or obscene language, or otherwise violates the rights of a third party. You agree you will not use your account to interfere with or disrupt a third party’s enjoyment and use of the Services. We reserve the right, in our sole and absolute discretion, to restrict access to, monitor, suspend, disable, or delete your account at any time, without prior warning. Further, we may reject or require that you change any username, password, or other information that you provide to us when registering your account.
You will log into your account using the username and password (together, “Account Credentials”) that you created when you registered your account pursuant to these Terms and Conditions. Your Account Credentials are for your personal use only. You are responsible for maintaining the confidentiality of your Account Credentials (including any related security questions and answers), and for restricting access to your computer or other devices, and you are responsible for all activities, including Transactions, which occur in connection with your account. You should not reveal your password to anyone, and we will never ask you for this password. You are solely responsible for safeguarding your password, and solely responsible for any activities or actions arising from or alleged to arise from, relating to or in connection with the use of your password, whether you used the password yourself or whether it was used by a third party, with or without your authorization. For your security, we reserve the right to require you to update your account password at any time for any reason, including, but not limited to, ensuring the security of your account. For certain accounts or purchases, we may require the use of multi-factor authentication or two-factor authentication, including the use of facial recognition tools that collect and process biometric data. For more information on the use of facial recognition tools and biometric data, please consult our Privacy Policy. If you are unable to access your account and have confirmed that you have used the proper Account Credentials, it may be because your password has expired and requires an update. You may reset your password at any time by using the “Forgot Password?” function located on the Services Log In screen.
We require you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers, and symbols) with your account. We encourage you to use a unique password; one that you do not use for other accounts. We cannot and will not be liable for any losses or damages whatsoever that you sustain and which arise from or are alleged to arise from, in relation to or in connection with the use of your account (whether by you or any other party, and whether or not such other party was authorized to use your account), the use of the password associated with your account, or your failure to comply with any of the requirements set forth in these Terms and Conditions.
You agree to immediately notify us of any unauthorized use of your account credentials, access to your account, or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
You are responsible for obtaining, maintaining, and paying for all hardware, all telecommunications, and other services needed to use the Services.
2. Suspension and Termination
We reserve the right to refuse to provide the Services to any person in our sole and absolute discretion. Without limiting any other legal or equitable remedies available to us, we also reserve the right to suspend or terminate any user’s right to access the Services at any time, in our sole and absolute discretion. Any such refusal, suspension, or termination will not affect any of your other rights, duties, or obligations under these Terms and Conditions, the Privacy Policy or the SMS Terms and Conditions.
3. Intellectual Property
The Services and its entire contents, features, and functionality (including but not limited to all information, software, computer programs, source and object code, text, media, displays, images, video and audio, and the design, selection and arrangement thereof, and other content available on the Services, including but not limited to certain individual elements of, and the organization, layout, and look and feel of the Services), and domain names, trademarks, logos and brand elements (collectively, the “Content”) are owned by Chicago Wealth Metals Xchange, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, trade dress, moral rights, and other intellectual property or proprietary rights laws.
The Services may only be used for the intended purpose for which they are being made available. These Terms and Conditions permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Services, except as follows:
You must not:
Unless you have entered into a separate agreement with us, any use of our Content without our written permission is prohibited. If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Services in breach of the Terms and Conditions, your right to use the Services will cease immediately and you must, at our option, return or destroy any copies of the Content you have made. No right, title, or interest in or to the Services or any Content on the Services is transferred to you, and we reserve all rights not expressly granted. Any use of the Services not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.
We will retain ownership of our intellectual property rights, and you may not obtain any rights therein by use of the Services, except as expressly set forth herein. You will have no right to use, copy, display, perform, create derivative works from, distribute, transmit, or sublicense any information or content available on the Services, except as expressly set forth in these Terms and Conditions.
We have several registered trademarks. You may not copy, imitate, or use, any of our registered trademarks, in whole or in part, or use any “hidden text” utilizing our trademarks without our prior written permission. In addition, the look and feel of the Services, including all page headers, custom graphics, button icons and scripts, are the service mark, trademark and/or trade dress of CWMX and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Services are the property of their respective owners.
4. Restrictions on Use of Services
You will not use the CWMX Services in any way that violates the rights of third parties, and you agree to comply with all applicable local, state, national, provincial, and international laws, treaties, and regulations. Given the global nature of the Internet, you agree to comply with all laws and rules where you reside and where you use the Services. You may not use any third-party intellectual property without the express written permission of the applicable third-party, except as permitted by law. “Deep-linking,” “embedding,” or using analogous technology is strictly prohibited. You are prohibited from posting to or transmitting from the Services any unlawful, threatening, libelous, defamatory, abusive, obscene, indecent, inflammatory, pornographic or profane material, or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.
In your use of the Services, you may not: (a) infringe any patent, trademark, trade secret, copyright, right of publicity, or other right of any party; (b) disrupt or interfere with the security or use of the Services or any websites linked to the Services; (c) interfere with or damage the Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, distributed denial of service (DDoS) attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; (d) attempt to use another user’s account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) the Services or create or use a false identity; (e) attempt to obtain unauthorized access to the Services or portions of the Services that are restricted from general access; (f) engage, directly or indirectly, in transmission of “spam,” chain letters, junk mail or any other type of unsolicited solicitation; (g) collect, either manually or through an automatic process, information about other users without their express consent or other information relating to the Services; (h) use any meta tags or any other “hidden text” utilizing the our name, trademarks, or product names; (i) advertise, offer to sell, or sell any goods or services, except as expressly permitted by the Services; (j) engage in any activity that interferes with any third party’s ability to use or enjoy the Services; or (k) assist any third party in engaging in any activity prohibited by these Terms and Conditions. We reserve the right to take legal action against any party that violates this Section.
5. Products, Pricing, and Sales and Use Tax Information
Products. CWMX uses its best efforts to fulfill all orders. We cannot guarantee the availability of any particular product displayed through the Services, and we reserve the right to discontinue the sale of any product listed through the Services at any time without notice, to impose conditions on the use of any coupon or other promotion, to bar any user from making any purchase, and/or to refuse to provide any user with any product or service. All items are subject to availability, and we reserve the right to impose quantity limits on any order. All material and information presented by CWMX is intended to be used for personal, educational, or informational purposes only. We attempt to be as accurate as possible; however, we do not warrant that product descriptions or other content of any of the Services is accurate, complete, reliable, current, or error-free. Please review the product description section of any product page for the most current product information. From time to time, we may provide summaries of or highlights from product descriptions, the text of customer reviews, and other information on the Services. In some cases, these summaries may be created with the help of artificial intelligence (“AI”). AI technology has limitations, and AI summarization may not capture all details present in a product description or customer review. You are encouraged to read full product descriptions and customer reviews where available.
Pricing. We seek to make pricing transparent and easy to understand. We publish live spot prices and make information about premiums, discounts, and sales clearly available. All prices are shown in U.S. dollars and are valid and effective only in the U.S. Sales taxes and shipping and handling charges, where applicable, are additional. All references to ounces in the context of gold, silver, platinum, palladium, and any other metals we may sell are troy ounces, which is the standard unit of measure for precious metals worldwide. All prices are subject to change without notice and you agree that sales taxes may be adjusted from the amount shown on the billing screens. Several factors may cause such sales tax adjustments, such as variances between processor programs and changes in tax rates. The prices displayed on our website may differ from prices displayed on our mobile sites and applications. The final sales taxes and fees will be calculated at the time of Transaction placement. In the event a product is listed at an incorrect price due to a typographic or other error, we shall have the right to refuse or cancel any orders for products listed at the incorrect price, whether or not the order has been confirmed. We do not warrant or guarantee that the information on the Services is error‑free, complete, or current. We reserve the right to correct errors and/or to update the content or information on the Services at any time without notice or liability.
Sales and Use Tax. When you are in the order checkout process, we calculate, assess, and disclose sales taxes that we are required to collect from you. Some states have a full or partial exception from sales and use taxes on gold, silver, and other precious metals. If your state and/or locality happens to impose a sales or use tax on any of the items you purchased – precious metals or otherwise – and we have not withheld such sales or use taxes, be advised that this is your obligation to pay directly to your state the applicable sales or use taxes you may owe. To learn whether your state imposes a sales or use tax on precious metals or to access exemption forms, where appliable, please visit our Tax Page. Our Tax Page does not constitute tax or legal advice, is not a comprehensive description of sales and use tax laws or requirements currently in effect in the listed states or jurisdictions, and is only intended to provide you with a brief overview of sales and use tax laws and requirements. We reserve the right to update our Tax Page from time to time and caution that the information provided may periodically be outdated. We encourage you to contact your tax advisor or your state or local taxing authority if you have questions about your sales and use tax obligations, or to determine whether you or your Transactions may qualify for a sales and use tax exemption.
6. Order Policies, Procedures, and Payments
This section concerns purchases of product(s) by you from Chicago Wealth Metals Xchange. Transactions made pursuant to our Sell-To-Us Program are discussed in Section 7 below. The sole relationship between you and us is that of a purchaser and seller. No other relationship, express or implied, including, without limitation, an agency, employee-employer, franchisee-franchisor, joint venture, or any partnership relationship exists. We only engage in Transactions placed within the United States, and we do not ship outside the United States. We do not offer or sell any precious metal products on a futures, leveraged, or margin basis.
Purchase Orders. When engaging in a product(s) purchase, you may be asked to provide certain relevant information, including but not limited to, your credit card type, credit card number and its expiration date, your billing address, and your shipping information. We reserve the right to use information regarding your purchase in accordance with our Privacy Policy and our SMS Terms and Conditions. Verification of any information you provide in connection with a purchase may be required prior to the completion of any such purchase.
When placing a purchase order, the price of the product(s) at the time you submit the order is the guaranteed price (the “Purchase Price”). Following the submission of an order, you will receive an email confirmation relating to your purchase; however, such email confirmation does not constitute our acceptance of your purchase order, and the order may still be subject to an internal review as described in Section 11 below. We may choose not to complete or fulfill a purchase order at our sole discretion, even after we send you a confirmation email with your order number and details of the product(s) you have ordered.
In order to reserve your guaranteed Purchase Price, you must remit payment to CWMX within the time frames set forth under the “Acceptable Payment Methods” section below.
Acceptable Payment Methods. We accept the following payment methods at the time of purchase (unless otherwise indicated below):
Certain payment types may be subject to discounts. If payment is not remitted to us within the time frames set forth above, your purchase will be cancelled, and the cancellation may be subject to a Market Loss Fee, as described below in Section 8. In these Terms and Conditions, “business day” means any weekday other than national or State of Illinois holidays or other days on which banks in Dallas, Texas are authorized or required to be closed.
Note that certain payment types may not be available if the purchase amount exceeds or does not meet the minimum set limitations for the chosen payment type. As a result, all payment options listed in this section may not appear at the time of checkout depending on the amount of the purchase order. For example, we will not accept personal checks for orders over $100,000.
We do not accept international payments, credit card convenience checks, any third-party checks, or cash on delivery. Because certain purchase amounts or payment methods are associated with a higher risk of potential fraud, we reserve the right to request additional documentation from you before accepting and processing an order.
Purchases made by ACH/eCheck may be held for up to five (5) business days to verify payment prior to shipment. Purchases made by certified checks, personal checks, cashier’s checks, or money orders will be held for up to ten (10) business days prior to shipping to confirm funds are cleared and available. In cases of suspected fraud, return payments for cancelled orders paid for via certified check(s), personal check(s), cashier’s check(s), ACH/eCheck payment(s), or money order(s) may be held up to 45 (forty-five) calendar days from the date that any such payment was processed by us or one of our authorized third-party payment processors. For more information concerning fraud prevention, see Section 11 below. When paying through ACH/eCheck, if you choose not to use our designated service provider, our designated service provider may make small temporary deposits into your checking account, which you will be required to verify with us before your order is accepted. If you seek a refund of an ACH/eCheck payment, we may require you to sign a release, representing that you will not pursue additional reimbursement through your bank.
Temporary Charges for Credit and Debit Card Payments. Credit/debit card payments are processed through third-party payment processors. You understand and agree that a $0.01 charge may temporarily appear in your credit/debit card’s pending transactions when you process an order through our third-party payment processors. This temporary charge will be removed once the payment is processed.
Payment Authorizations. You hereby represent and warrant that: (1) you are duly authorized to use any bank account or payment card that you use in connection with a purchase; (2) the bank account or payment card information you supply is true, correct, and complete, (3) any and all charges incurred by you will be honored by your bank payment card issuer or other such financial institution, and (4) you will pay all charges incurred by you in connection with the purchase, including shipping and handling charges, applicable fees, and applicable taxes.
Payment Method Updates. We and our third-party payment service providers may request, and may receive, from any of your payment card issuers or any payment card network, updated payment card information, such as updated payment card numbers or expiration dates. If such updated information is provided to us and/or any of our third-party payment service providers, we may use that information to process any payment that you have authorized us to charge to such payment card, including payment for any outstanding balances owed by you on any purchase, or for Market Loss Fees pursuant to our Market Loss Policy described under Section 8. By effectuating a purchase through our Services, you hereby authorize us and our third-party payment service providers to update your payment card information and charge your payment card using any such updated payment card information. Your payment card issuer may allow you to opt out of providing updated card information. For more information, please contact your payment card issuer.
Returned Personal Checks. If any payments made by personal check, debit card, or ACH/eCheck are returned due to insufficient funds, unable to locate account, uncollected funds, stop payment, account closed, altered/fictitious item, forgery, irregular signature, refer to maker, frozen/blocked account, or missing endorsement, we reserve the right, in our sole and absolute discretion, to cancel the purchase. The cancellation will be subject to our Market Loss Policy, described below.
Pricing and Promotions. The Purchase Prices applicable to your order will be those in place at the time the order was created, not the time of delivery. Product prices and promotions posted on the Services, or those sent to customers by personalized e‑mail or any other online or digital method, are good only for the dates indicated.
Cancellations; Offsetting. All cancellation requests are subject to our Market Loss Policy, set out below in Section 8. You may not cancel any confirmed purchase order that you have placed with us. However, prior to your order being shipped, the confirmed Purchase Price may be offset by selling the product(s) back to us at our current asking price for such product(s) (the “Asking Price”) as of the time that we process your offset request. All cancellation requests to offset an order must be made on business days by calling our Customer Service Department via telephone, sending an email, SMS/text message, or by live chat via the Services during normal business hours, Monday through Friday 8:00 a.m. to 6:00 p.m. prevailing Central time. We reserve the right, in our sole and absolute discretion, to approve or deny any such request. In the event we approve your cancellation request to offset a purchase order, we will send you an email confirming approval of the offset request, which will also state that you are responsible for the remitting the difference between the Purchase Price and the Asking Price, if any (the “Market Loss Fee”) to us. For more information about the Market Loss Fee, see Section 8 below.
After we have shipped the product, the order is final and all cancellation requests to offset an order will be denied. If you refuse to accept the shipment, the product will be returned to us, and you may either pay to have it reshipped or you will be required to pay the Market Loss Fee, if any, upon successful return of the product to us. In some instances, if an order has been packaged and prepared for shipment but has not been picked up by the shipping company, we may, in our sole and absolute discretion, honor a cancellation request and attempt to intercept the package from shipping. This is rarely possible, but when it is, a fee of Twenty-five and No/Dollars ($25.00) will be charged to the customer’s credit card on file.
7. Sell-To-Us Program
CWMX offers a “Sell-To-Us” program, wherein customers may sell products to us (the “Sell-To-Us Program”). When you sell to us through the Sell-To-Us Program, the sole relationship between you and us is that of a seller and purchaser. No other relationship, express or implied, exists, including, without limitation, an agency, employee-employer, franchisee-franchisor, joint venture, or any partnership relationship.
We have the right, in our sole and absolute discretion, to determine whether to purchase products from any customer via the Sell-To-Us Program. Most offers by us will be locked-in up front (the “Sell-To-Us Price”); however, we reserve the right to only provide a quote and make an offer of a Sell-To-Us Price upon inspection of the product(s). A Sell-To-Us Price will only be provided upon collection of the customer’s credit card information. You understand, acknowledge, and agree that, as explained in Section 8 below, if the Transaction is subject to a Market Loss Fee, we will charge that fee to the credit card provided.
We accept the following items upon meeting the aggregate minimum requirements:
We do not buy unrefined metals (e.g., panned gold, gold nuggets), copper, or gemstones.
In order to receive an initial quote on your product(s), contact CWMX via email at SellToUs@CWMX .Money or telephone at (312) 775-2580. At that time, please have information about your product(s) ready, such as type, purity, weight, and hallmarks. For certain product(s), we may provide a Sell-To-Us Price at that time. Sell-To-Us Prices are calculated based upon a customer’s good faith representations regarding the product(s) and the current spot prices for the metals comprising the product(s). We reserve the right to require receipt of the product(s) prior to providing a Sell-To-Us Price. Upon receipt of the product(s), we will inspect the product(s) for authenticity, type, quantity, purity, weight, and other conditions. Items are weighed and opened under video recording for security. If the products do not conform to a customer’s initial representations, we reserve the right, in our sole and absolute discretion, to revise our quote, Sell-To-Us Price, or reject the Transaction entirely. We will contact you with a final Sell-To-Us Price based on current market prices following our appraisal. If our final Sell-To-Us Price is lower than our initial quote, you may decline the offer, and we will return your items.
You may choose your preferred payment method and receive payment within 1-3 business days. Certain items sold to us require the issuance of an IRS Form 1099-B and/or our receipt from you of an IRS Form W-9 before we make payment. Sell-To-Us participants may have their own tax reporting obligations, even if an IRS Form 1099-B is not required.
When sending your product(s) to us, you may request a shipping kit with pre-paid, fully insured shipping labels (actual shipping and insurance costs will be deducted from the final amount we pay to you for the product(s)). Upon receipt of the shipping kit, follow the instructions to securely package your product(s). Use the pre-labeled envelope to ship your valuables to our metals testing facility. You must contact CWMX via email at SellToUs@CWMX .Money or toll-free telephone at (312) 775-2580 to provide a tracking number so we may confirm the product has been shipped. Whether you use our shipping kit or ship in your own packaging, customers are responsible for all costs related to shipping Sell-To-Us product(s) to us.
We must receive all Sell-To-Us products within ten (10) business days of the date that your Sell-To-Us-Price is guaranteed, or you will be responsible for paying Market Loss Fees, if any (see below in Section 8). If we do not receive the products within ten (10) business days and the delay is attributable to the carrier, we may extend the deadline, in our sole and absolute discretion. Customers are solely responsible for any damage or losses to the Sell-To-Us product(s) they ship to us until such time that we confirm receipt of the product(s) in writing. We are not responsible or liable for product(s) that is lost or damaged in transit, whether being shipped to or from Chicago Wealth Metals Xchange. Packages that arrive damaged to our facility will be rejected.
You may not cancel any confirmed Sell-To-Us orders once they have shipped unless the Sell-To-Us Price is less than the initial quote. It is in our sole discretion whether to cancel a Sell-To-Us Transaction that is equal to or exceeds the initial quote or for which a Sell-To-Us Price has been accepted; if we allow such a Transaction to be canceled it is subject to our Market Loss Fee as set forth in Section 8 below.
8. Returns and Market Loss Fee
Returns and Refunds. Except for any products designated on the Services as final sale or non-returnable, we will accept a return of the products for a refund of the Purchase Price, less the original shipping and handling costs provided such return is initiated within five (5) business days from the date the products are delivered by the carrier to the shipping address you provided on the order and provided such products are returned in their original condition. Returns and refunds are also subject to our Market Loss Fee. All market gains on returns and refunds shall belong solely to Chicago Wealth Metals Xchange. In order to initiate a return, you must contact our Customer Service Department within the allotted time frame of five (5) business days and follow the instructions provided to you by the Customer Service Department during your call.
Exchanges. In the case of a request for an exchange, we expressly reserve the right, in our sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable, subject to the terms described directly above. Exchanges are subject to our Market Loss Fee. All market gains on exchanges shall belong solely to Chicago Wealth Metals Xchange.
Shipping Costs. Shipping charges are non-refundable. You are fully responsible for any and all costs associated with returning your order to us, including, but not limited to, return shipping costs, including related taxes and insurance. We may reject any returned or exchanged item that does not conform to these Terms and Conditions, or with the instructions provided to you by the Customer Service Department.
Market Loss Fee. When you enter into a Transaction, you accept the Purchase Price or Sell-To-Us Price, and, in return, the Purchase Price or the Sell-To-Us Price is no longer subject to market gains or losses. However, all precious metal products remain subject to market gains and losses as spot prices fluctuate. When you submit an order to purchase from us, you commit to pay for your order at the agreed upon Purchase Price. And, when you submit an order to sell to us and accept the Sell-To-Us Price, you commit to sell us the products in your order at the Sell-To-Us Price. If you default in your performance of these commitments, you agree that you will pay the associated Market Loss Fee.
Payment of Market Loss Fee. You expressly authorize us to charge the credit or debit card on file for the Market Loss Fee. Alternatively, in the event your credit or debit card is denied, or if you intend to remit payment for the Market Loss Fee using a payment method other than a credit or debit card, CWMX shall issue an invoice to you for the Market Loss Fee. You expressly agree to pay the Market Loss Fee in full within ten (10) business days of receipt of an invoice from Chicago Wealth Metals Xchange. If we have approved a refund, any unpaid Market Loss Fees may be deducted from the amount refunded. We will not finalize or ship any future orders that you make until you have paid any owed Market Loss Fees in full. Any and all market gains on any approved offset requests shall belong solely to Chicago Wealth Metals Xchange.
9. Shipment
Once your order ships, you will receive an email that (1) indicates your order has shipped, and (2) includes a tracking number. Please note that in some cases it may take 24 – 48 hours for tracking information to be updated by the shipping company. As noted in Section 6 and Section 11, depending on the payment method and Transaction type, certain orders may not ship until payment has cleared or a fraud review has been completed.
We procure insurance on all shipments, and each order that contains over One Thousand and No/100 Dollars ($1,000.00) worth of product(s) requires a signature upon delivery. If your shipment is damaged, misdelivered, or lost while in transit, the insurance policy may apply, subject to the other conditions set forth in these Terms and Conditions. However, once a package is shown to be delivered by the carrier, Chicago Wealth Metals Xchange’s responsibility ends.
It is important that you are physically present at the shipping address when your package is delivered. We, and the insurance carrier, will not accept responsibility for any losses or damages in the following instances:
While we are not obligated to pursue claims where one of the instances listed above has occurred, we will assist you, including pursuing any claim through the insurance company, provided, however, that you (a) notify us of the issue within the time frames set forth in this Section, and (b) agree
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
Chicago Wealth Metals Xchange
231 S La Salle St. Chicago IL 60604
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